Call a reservation agent at
800-569-5335

Terms and Conditions

HOW TO MAKE A RESERVATION

To make a reservation visit our website at www.UniqueRailJourneys.com, see your local travel agent or call Unique Rail Journeys® at 800-569-5335.


PAYMENTS

Deposits

A $250 nonrefundable per person deposit is due at the time of booking to secure your reservation on all tours.


Final Payment

Balance is due 60 days prior to departure on all packages, except Venice-Simplon-Orient-Express programs. The balance is due 90 days prior to departure for any Venice-Simplon-Orient-Express programs.


  • Yankee Leisure Group® (YLG) accepts Visa®, MasterCard®, Discover® Card and checks. Your booking is not confirmed and payment is not deemed made until the deposit is received by YLG and you receive a confirmation invoice. Your reservation will be automatically cancelled if deposit is not received by YLG by the deposit due date. On certain departures, deposits may be required at the time of booking to hold or confirm space for you.
  • If you pay your deposit with a credit card, YLG will automatically charge the balance due 60 days prior to departure, to the same credit card used to make your deposit payment.
  • Bookings within 14 days of departure will be charged a $35 expedited mailing fee. Any documents delivered outside of the USA will incur a minimum fee of $30. The actual cost will be advised at the time of booking.

BOOKING CHANGES AND CANCELLATIONS

To make a change or cancel your vacation, contact your travel agent or call Unique Rail Journeys® at 800-569-5335.


Changes

Cancellations of confirmed bookings and changes to new travel dates both result in penalties and fees assessed by travel suppliers. If you have not purchased trip protection, and you need to change or cancel for any reason prior to tour departure, the following cancellation fees will be assessed on your land product. Your cancellation must be made by phone to Unique Rail Journeys. Date of cancellation is the business day (holidays and weekends are not business days) on which Unique Rail Journeys receives verbal notice of your cancellation. Notice received after 5:00 p.m. Eastern Time will be considered made the next business day.


Cancellation Charges for all packages (excluding Venice-Simplon-Orient-Express programs):

60 or more days prior to departure.................nonrefundable deposit is retained
59 - 35 days prior to departure................................................ 30% of the trip
35 - 16 days prior to departure................................................ 50% of the trip
15 - 1 days prior to departure.................................................. 75% of the trip
Day of departure.................................................................... 100% of the trip


Cancellation Charges for all Venice-Simplon-Orient-Express packages:

90 or more days prior to departure.................nonrefundable deposit is retained
89 - 61 days prior to departure................................................ 20% of the trip
60 - 36 days prior to departure................................................ 40% of the trip
35 - 16 days prior to departure................................................ 50% of the trip
15 - 1 days prior to departure.................................................. 75% of the trip
Day of departure.................................................................... 100% of the trip


REFUNDS

Please note that any request for refunds is subject to the Terms and Conditions; no refund will be made for unused services of less than 48 consecutive hours, unused transportation where group activity tickets are involved, or for voluntary modifications made by the traveler.


TRAVEL PROTECTION OPTION (TPO)

Protect your travel investment with travel insurance

Travel insurance is a great way to protect your travel investment. By choosing to offer travel insurance, your travel agent is providing you a financial safety net for most unforeseen travel inconveniences. Allianz Travel Insurance plans have been created to suit most any traveler's coverage needs. Many of our travel plans include benefits like:

  • Trip Cancellation/Interruption
  • Emergency Medical/Dental coverage
  • Emergency Medical Transportation
  • Baggage Loss/damage
  • Travel Delay
  • Travel Accident
  • Rental Car Protection
And all of our plans come with our award-winning customer service!


We also provide one of the largest lists of covered reasons for trip cancellation and trip interruption including injury, illness, legal separation/divorce, strikes, natural disasters, bad weather, jury duty, traffic accidents, normal pregnancy, job loss and more.*


Be sure to read the certificate of insurance and letter of confirmation for the specifics on what your plan covers. If you're not satisfied, Allianz Global Assistance will refund your insurance premium if you cancel your insurance within 10 days of purchase and have not filed a claim or departed on your trip.


Save money, safeguard your journey, and make your vacation memorable for all of the right reasons. Ask your travel agent which Allianz Travel Insurance plan is right for you.


*Please see Certificate of Insurance/Policy for exclusions, limitations and restrictions that may apply to the plan purchased.

Insurance coverage is underwritten by BCS Insurance Company (OH, Administrative Office: Oakwood Terrace, IL), rated "A-" (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated "A" (Excellent) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on the insured's state. Allianz Global Assistance and Allianz Travel Insurance are brands of AGA Service Company. AGA Service Company is the licensed producer and administrator of this plan and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage because of the affiliation between AGA Service Company and Jefferson Insurance Company.


PLEASE BE ADVISED: This optional coverage may duplicate coverage already provided by your personal auto insurance policy, homeowner's insurance policy, personal liability insurance policy or other source of coverage. This insurance is not required in connection with the insured's purchase of travel tickets. Plan may not be available in all jurisdictions.


California Residents: This plan contains disability insurance benefits or health insurance benefits, or both, that only apply during the covered trip. You may have coverage from other sources that already provides you with these benefits. You should review your existing policies. If you have any questions about your current coverage, call your insurer or health plan. We are doing business in California as Allianz Global Assistance Insurance Agency, License # 0B01400.


Florida Residents: The benefits of the Policy providing your coverage are governed primarily by the law of a state other than Florida.


New York Residents: The licensed producer represents the insurer for purposes of the sale. Compensation paid to the producer may depend on the policy selected, or the producer's expenses, volume of business, or profitability. The purchaser may request and obtain information about the producer's compensation, except as otherwise provided by law.


Utah Residents: We are doing business in Utah as Allianz Global Assistance Insurance Agency.



SPECIAL TERMS

Holidays, special events and peak travel periods may require a surcharge and may be subject to special payment, change and cancellation conditions. Unique Rail Journeys cannot apply advertised promotions retroactively to existing reservations. Prices in this brochure may not be valid for group travel.


PRICES

Prices are subject to change without notice and all reservations are subject to availability. Prices listed are quoted in U.S. dollars, per person, double occupancy. Our lowest prices may not be available on all days or for all sales. Single, triple and child hotel rates may be available upon request. All tours are offered to single travelers however, there is a limited number of single accommodations which are available on a first come first serve basis. Tour packages are based on two people sharing a room therefore the cost of a single accommodation will be higher. Unique Rail Journeys will do everything possible to keep single supplements at a reasonable cost. Please note that single rooms in many foreign hotels may be smaller than those to which you are accustomed. Unique Rail Journeys recommends that you pay in full at the time of booking. Once full payment is received, Unique Rail Journeys will guarantee that your purchase price will not increase unless you make a change to your purchase. All changes are re-priced to the current pricing in effect at time of the change.


TOUR PRICES DO NOT INCLUDE

Tour prices do not include air travel, airline fees, airport or departure taxes, visas, customary end of trip gratuities for your tour manager, driver, local guides, hotel housekeepers, cruise ship wait staff and any incidental charges. International and domestic air schedules are subject to change at any time, we suggest not purchasing nonrefundable tickets or those with high fees for changes. Unique Rail Journeys is not liable for any loss resulting from airline schedule changes. If changes to an airline schedule require an overnight stay, that cost will be at your expense.


OTHER INFORMATION

Specific requests must be made at the time of booking and will be honored at the discretion of a hotel or attraction supplier. Bedding requests are not guaranteed. At some hotels, there will be an additional charge if a crib or rollaway bed is required, payable directly to the hotel.


VISA & PASSPORTS

You are responsible for obtaining and paying for all visas and passports, for meeting all health and other requirements, and for any documents required by the laws, regulations, order and/or requirements of the countries you will visit. Non-U.S. citizens must consult the appropriate consulates to determine if any visas are needed; you are responsible for obtaining all visas and entry documents independently. YLG is not responsible for providing you with specific visa and passport information or documentation, for any fees associated with obtaining these documents, and YLG cannot accept liability for any passenger refused entry onto any transport or into any country due to failure of the passenger to carry correct documentation. All passengers traveling internationally are required to have a passport. Most countries require that the passport be valid for at least six (6) months beyond the conclusion of your trip. It is recommended you have a minimum of three blank pages in your passport when traveling, as many countries require blank pages. Multiple-entry visas are required for some vacations. It is your responsibility to verify all visa and passport requirements. The process of obtaining a visa and/or passport can take up to three months or more.

Some government agencies in foreign countries require YLG to collect and pass on certain personal and other details related to you, including but not limited to government-issued identification and passport details. If you fail to supply the details as requested fully and accurately, your trip may be interrupted or cancelled. There are no refunds for failure to provide documentation or failure to provide documentation by the time required.

To enter and leave Canada, all U.S. citizens must carry proof of citizenship such as a valid passport or passport card. Noncitizens must have a valid passport, visa or alien card that permits entry into Canada. A "multiple entry" visa for return to the U.S. may be required. You are responsible for obtaining and paying for any visa, passport or documentation needed. Passengers traveling on Amtrak® rail into Canada must provide date of birth, citizenship and passport information at the time of reservation. Unique Rail Journeys is not responsible for any passenger that is denied entry into Canada. If the remaining portion of the trip must be cancelled, the passenger is subject to the cancellation fees noted above and is responsible for all fees to return home. Contact the Canadian Consulate before travel for current and further information. Information accurate at time of printing.


TRAVEL DOCUMENTS

Travel documents will be sent via United States Postal Service approximately 21 days prior to your departure, after Unique Rail Journeys receives full payment.


REQUIRED INFORMATION

In accordance with our international travel partners, Unique Rail Journeys will need to obtain your passport information including the following: your passport number, full name as it appears on your passport, date of birth, and gender. In the event a travel document is issued with incorrect information you have provided, or if you use a different passport than originally cited, you will be responsible for charges associated with the document’s reissue.


SPECIAL ASSISTANCE

Individuals with mobility impairments and/or disabilities requiring special assistance, treatment or facilities must communicate any special needs to Unique Rail Journeys when booking. Please advise a reservations agent of any specific dietary needs or restrictions at time of booking. We will make reasonable attempts to accommodate your needs but are not responsible for denial of services by carriers, hotels and other independent suppliers.


HEALTH AND MEDICAL ISSUES

While Unique Rail Journeys welcomes all travelers, due to the active nature of some of our tours we request that you be in good health to participate. Unique Rail Journeys tours involve a reasonable amount of walking (typically two to three miles per day), often uphill, on uneven terrain or cobblestone streets. In additions the high altitudes in some tours could pose problems for travelers with certain health conditions. Please consult your physician if you have any concerns. You must be able to get on and off motorcoaches, ships or other transportation vehicles on your own. If you require the use of a wheelchair or have other personal needs; you must be accompanied by a companion who is able to assist you. Please be aware that a number of our itineraries are not handicap accessible.


SMOKING

For the convenience of the majority of our travelers, Unique Rail Journeys has a no smoking policy on all tour buses. We will arrange sufficient rest stops so those who wish to smoke may do so.


HOTELS

Hotels listed in the itinerary are intended to be used for all departures but cannot be guaranteed. In the event a hotel is not available an alternate hotel of equal or higher value will be used. No refunds are provided for hotel changes, and cancellation charges above will apply.

Hotel ratings and categories are meant to generally describe the differences among hotels, rooms and amenities. Ratings are not warranties of the properties used.

A minimum-stay rule may apply at some hotels


BAGGAGE HANDLING

Porterage service is included in hotels as described in itineraries

Some departures include all baggage handling and transfers. Ask reservation agent for details.


RESPONSIBILITY

Yankee Leisure Group, Inc (YLG), dba Unique Rail Journeys, LLC and its employees, subsidiaries, affiliates, officers or successors, do not own or operate any entity which is to or does provide goods or services for your trip including, for example, lodging facilities; airline, vessel, or other transportation companies; guides, or guide services; local ground or safari operators whether or not they use the Yankee Leisure Group/Unique Rail Journeys name; providers or organizers of optional excursions; food service providers; etc. All such persons and entities are independent contractors. As a result, YLG is not liable for any negligent or willful act or failure to act of any such person or entity or of any other third party. In addition, YLG is not liable for any negligent act or failure to act because of it.

YLG is not responsible for personal injury, loss, death, inconvenience, expenses or property damage caused by, but not limited to, any act of omission, any direct carrier, any hotel or other supplier or service being offered, intentional negligent or otherwise, acts of terrorism, mechanical breakdowns, government actions, weather or acts of god, activities or climatic conditions for which the traveler is physically unprepared, any delays incurred due to mechanical difficulties or weather conditions, for any failure of any transportation mechanism to arrive or depart on time or any circumstances beyond YLG’s control including routing changes and/or changes in type of equipment operated. YLG makes no implied or express warranties in the offering of any vacation described in this document.

All services and accommodations are subject to the laws of the country in which they are provided. YLG reserves the right to make changes in the published itinerary whenever, in their sole judgment, conditions warrant, or if YLG deems it necessary for the comfort, convenience, or safety of the tour. YLG reserves the right to withdraw any tour announced. YLG reserves the right to decline to accept any person as a member of the tour, or to require any participant to withdraw from the tour at any time, when such action is determined by the tour manager to be in the best interests of the health, safety, and general welfare of the tour group or of the individual participant. In that event, Unique Rail Journeys assumes no financial responsibility for any unused portion of the tour.

Neither does YLG accept liability for any carrier’s cancellation penalty incurred by the purchase of a nonrefundable airline or other ticket to the tour departure city and return or otherwise. Baggage and personal effects are the sole responsibility of the owner at all times. Participants may be photographed for the promotional purposes of YLG.

YLG "package prices" are subject to change without notice. Unique Rail Journeys reserves the right to correct errors in pricing. We reserve the right to cancel an advertised tour, decline to accept a reservation, or remove a person from a tour if it is determined by our representative to be in the best interests of the health, safety, and general well-being of the other tour members. We will make every effort to operate our tours as planned, but we reserve the right to make itinerary changes as necessary. If unforeseen circumstances require us to change a hotel or another portion of the trip, we will select alternative accommodations of the same or better quality. Cruise itineraries may change due to factors such as government regulations, water levels, or weather conditions. By making payment for your reservation, you acknowledge and agree to all terms and conditions set forth in this document, in particular to the limitations of liability and responsibilities set forth above.


BINDING ARBITRATION

Any dispute, controversy or claim arising out of or relating in any way to these Terms and Conditions, to the Responsibility Clause, to the brochure, or any other information relating in any way to the trip, or to the trip itself, shall be resolved exclusively by binding arbitration in accordance with the then existing commercial rules of the American Arbitration Association in Massachusetts. In any such arbitration substantive Massachusetts law will apply. The arbitrator and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this contract, including but not limited to any claim that all or any part of this contract is void or voidable.

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